Refund policy

Thank you for shopping with Premokshi.com. Customer satisfaction is important to us, and we strive to provide high-quality jewellery and gemstone products.

Please read our Return & Refund Policy carefully before making a purchase.

Returns

We accept returns only for damaged, defective, or incorrect products received by the customer.

To be eligible for a return:

• The request must be raised within 48 hours of delivery.
• The product must be unused and in its original packaging.
• An unboxing video and clear photos may be required for verification.

Non-Returnable Items

The following items are not eligible for return or exchange:

• Gold coins, silver coins, and bullion bars
• Customised or personalised jewellery
• Used or damaged products after delivery
• Products purchased during special sales or clearance offers
• Natural gemstones with minor natural variations

Refunds

Once your return request is approved and the product is received & inspected:

• Refunds will be processed to the original payment method.
• Refund processing may take 5–7 business days depending on your bank or payment provider.

Exchange Policy

Exchanges may be provided only for:

• Wrong item received
• Damaged product received
• Manufacturing defects

Exchange requests are subject to product availability.

Cancellation Policy

• Orders can only be canceled before dispatch.
• Once the order has been shipped, cancellation requests will not be accepted.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

• Order ID
• Photos/videos of the product
• Unboxing video (if available)

Contact Us

For return, refund, or exchange assistance:

🌐 www.premokshi.com
📧 premokshi@gmail.com
📱 +91-6354454280