Refund policy
Thank you for shopping with Premokshi.com. Customer satisfaction is important to us, and we strive to provide high-quality jewellery and gemstone products.
Please read our Return & Refund Policy carefully before making a purchase.
Returns
We accept returns only for damaged, defective, or incorrect products received by the customer.
To be eligible for a return:
- The request must be raised within 48 hours of delivery.
- The product must be unused and in its original packaging.
- An unboxing video and clear photos may be required for verification.
Non-Returnable Items
The following items are not eligible for return or exchange:
- Gold coins, silver coins, and bullion bars
- Customised or personalised jewellery
- Used or damaged products after delivery
- Products purchased during special sales or clearance offers
- Natural gemstones with minor natural variations
Refunds
Once your return request is approved and the product is received & inspected:
- Refunds will be processed to the original payment method.
- Refund processing may take 5–7 business days depending on your bank or payment provider.
Exchange Policy
Exchanges may be provided only for:
- Wrong item received
- Damaged product received
- Manufacturing defects
Exchange requests are subject to product availability.
Cancellation Policy
- Orders can only be canceled before dispatch.
- Once the order has been shipped, cancellation requests will not be accepted.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:
- Order ID
- Photos/videos of the product
- Unboxing video (if available)
Contact Us
For return, refund, or exchange assistance:
🌐 www.premokshi.com
📧 premokshi@gmail.com
📱 +91-6354454280










